PARIS -- French cable operator Noos-Numericable is at the center of a major spat as numerous subscribers have joined forces against the group's failure to deal with its poor network connection and customer services.
After a flood of complaints in 2005 and 2006, French general trading standards body the General Direction of Competition, Consumption and Fraud Repression (DGCCRF) took action Friday, placing Noos-Numericable "under surveillance" and giving the group until the end of March to improve its services and straighten out outstanding client complaints.
An association calling itself Disappointed by Cable has accused the company of poor technical and customer services, overcharging consumers, bad management of subscriber deposits and subscription termination, and is unhappy about the way complaints have been dealt with.
The association's president, Marcel Lacour, has called for an organized protest on Saturday in front of Numericable's headquarters outside Paris. Noos-Numericable president Philippe Besnier defended the company's record, telling newspaper Le Monde: "We are doing everything we can to restore good relations with our clientele."
The telecommunications giant blames the connection problems on a modernization of its network and recent merger of Noos with rival operator Numericable.
After a flood of complaints in 2005 and 2006, French general trading standards body the General Direction of Competition, Consumption and Fraud Repression (DGCCRF) took action Friday, placing Noos-Numericable "under surveillance" and giving the group until the end of March to improve its services and straighten out outstanding client complaints.
An association calling itself Disappointed by Cable has accused the company of poor technical and customer services, overcharging consumers, bad management of subscriber deposits and subscription termination, and is unhappy about the way complaints have been dealt with.
The association's president, Marcel Lacour, has called for an organized protest on Saturday in front of Numericable's headquarters outside Paris. Noos-Numericable president Philippe Besnier defended the company's record, telling newspaper Le Monde: "We are doing everything we can to restore good relations with our clientele."
The telecommunications giant blames the connection problems on a modernization of its network and recent merger of Noos with rival operator Numericable.
- 2/21/2007
- The Hollywood Reporter - Movie News
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