This was the very first "Fawlty Towers" episode I saw - and I think it is a good 'first episode' to see. Unlike some others that move at an insanely fast pace (or a few others much slower), this one is timed just right and seems to let the 'comic rays' shine brightly. A lot of attention is given over to the main character, Mr. Hutchinson (portrayed wizardly by Bernard Cribbins) and it does pay off nicely, although there are many other small bits that deserve mentioning. The scenes with James Cossins (whom Basil mistakes as a hotel inspector) are terrific...Cossins plays Mr. Walt one-hundred percent deadpan and it is downright hilarious. Andrew Sachs probably does some of his best work in this one, too...in the later episodes, Manuel's English gets a bit better, but in this one, he's hopelessly dense (check out the scene where Basil starts crying, and Manuel comes in, clueless, wondering what the hell is going on, staring back and forth at Basil and Walt.) And, in usual Fawlty Towers spirit, the main character DOES get what they deserve after putting the hotel through agony, and Basil escapes unscathed...almost.