This isn't the first time Gwen Verdon (Karen Hatcher) played a character who was in a nursing home when someone went undercover to see if the facility was mistreating the residents. The first was an episode of Walker Texas Ranger entitled Forgotten People (S6E5) which aired 10-25-1997. She played a character called Maisie Whitman who ended up helping C.D. Parker when he went undercover. This episode aired 5 months later on 03-26-1998. This time she was a resident and a friend of Dinah's. Hattie was the one who went undercover when Josh and Nathaniel became concerned about her and another resident.