When the overbooking of a chalet in the snowy mountains leads to differences among the guests, the landlady's much-needed five-star rating isn't the only thing at risk.When the overbooking of a chalet in the snowy mountains leads to differences among the guests, the landlady's much-needed five-star rating isn't the only thing at risk.When the overbooking of a chalet in the snowy mountains leads to differences among the guests, the landlady's much-needed five-star rating isn't the only thing at risk.